Chris Jackson is the CTO for Rackspace's emerging DevOps Practice. He has over a decade of IT experience in technical support, solution design, account management and web application development. In his current role, Chris is responsible for the technology and service strategy built around the new DevOps Automation service, as well as working with customers to understand how their needs map to a increasingly complex marketplace of services. He has built and championed the creation of a DevOps Advisory service and is contributing to a global group responsible for understanding the evolution of managed services in an increasingly automated world. Chris launched his Rackspace career eight years ago as a data center technician after spending a year with Motorola as a system administrator. He earned a bachelor s degree in computer science and e-business from Loughbrorugh University in the UK, where he graduated with honors. Chris and his wife, Sally, live in Berkshire, with their young son, George. When he s not in meetings, Chris can be found spending time with his family and catching up on sports.