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Monday, November 3 • 11:40 - 12:20
You'll Never Look the Same Way at Developer Support Again

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Why will I never look at developer support the same way again? Because I've been on the Developer Relations Group at Rackspace, and watching and monitoring the many ways that developers ask questions.


After four years of reading documentation comments on the API documents, I have some insights to share. Our support group has built a tool to listen to tagged feeds on Stack Overflow, read the jclouds mailing lists, all with the OpenStack app developer in mind. We monitor stackoverflow.com, serverfault.com, and superuser.com for questions tagged with Rackspace, rackspace-cloud, fog, cloudfiles, jclouds, pyrax, or keystone. At Rackspace we have been supporting cross-cloud SDKs such as Apache jclouds, Node.js pkgcloud, Ruby Fog, Python Pyrax, .NET, and PHP. Let's look at the data from these many places to find out the patterns for application development. What are the most popular? Which are the most pesky? Let s find out.

Speakers
avatar for Anne Gentle

Anne Gentle

Principal Engineer, Rackspace
Anne Gentle works in open source projects with the OpenStack project at Rackspace, using open source techniques for API design and documentation. She ensures the docs.openstack.org site contains relevant and accurate documentation for 20 projects written in Python across 130 git repositories. She advocates for cloud users and administrators by providing accurate technical information to increase OpenStack adoption as a cloud for the world... Read More →


Monday November 3, 2014 11:40 - 12:20
Room 242AB

Attendees (47)